Vitus takes the notion of being your IT Lifeline very seriously. Therefore Vitus offers an industry leading and hassle-free lifetime warranty on eligible products. Eligible products include all networking products (Switches, Routers, Wireless, Security, VoIP and Transceivers/Cables) and select server and storage products (Excluded: All Hard Drives and Solid State Drives). To confirm if the product you’re inquiring about includes the lifetime warranty please visit the “hardware specification” section under that product listing.
Lifetime warranty includes a 1 Year Advanced Replacement. For the first year we’ll send an advanced replacement on any RMA requests that are covered under warranty. If you experience a product malfunction, failure or defect during the first year we’ll ship out an advanced replacement before receiving the defective product back to our warehouse. Vitus will cover all return and replacement shipping costs with shipping done via ground services through our preferred carrier. Expedited shipping is available upon request and will be accommodated on approved requests. We will also cover the shipping costs of the return shipment on the defective product.
Note: Advanced replacement is based on our current stock and availability from Vitus suppliers. This applies for the continental US only. All RMA requests outside of these states will require the customer to cover return/replacement shipping costs including customs duties and taxes and any other international shipping fees. The warranty term begins on the date the product has been delivered to the customer. Vitus will invoice the customer for the cost of the replacement product until the defective product is returned, which will result in a credit/refund on the temporary invoice/charge.
Vitus warrants to the original purchaser that products will be free from defects in material and functionality throughout the lifetime of the products use. Vitus will replace defective hardware to our best ability based on product availability. Replacement products will be the same model or an upgraded version with comparable functionality. Products that were originally purchased “New” might be replaced with a “Refurbished” product. If there are no reasonable or like-model replacements options available, the customer will be issued a full refund. This refund excludes any original shipping costs.
Excluded from this warranty are any defects or failures due to misuse, accident, neglect or mishandling, abuse, improper maintenance/installation/configuration, environmental factors, improper environment, compatibility, physical damage, cosmetic defects, normal wear and tear, electrical issues such as incorrect electrical voltages or other electrical issues and acts of God (natural disasters, floods, tornadoes, hurricanes, etc.). Warranty is offered by Vitus ONLY, no manufacture warranty or support is offered or guaranteed. Lifetime warranty is a hardware replacement warranty and does not cover software.
Warranty Shipping Details: Vitus will cover all return/replacement shipping costs within the continental US for the entire length of the warranty. Returns that take place outside of the continental US will require the customer to cover return/replacement shipping. This includes all customs duties and taxes and any other international shipping fees. Replacements will be shipped out once the defective product has been returned to Vitus. For advanced replacements, customers must ship back the defective product within 14 business days of an RMA being issued to receive credit/refund on the replacement. Excluded items from the lifetime warranty include all hard disk drives and solid state drives. These products will receive a 90 day hardware replacement warranty. Warranty terms hold the same as the above conditions. Advanced replacements are offered for all products with a 90 day warranty.
Please contact us at 1-877-MY-VITUS or [email protected] with any questions regarding warranty coverage and eligibility.
To begin the RMA (Return Merchandise Authorization) process you can call the above number for instructions or follow these steps:
- Send an email to [email protected]
- Include the product SKU (part number) you are inquiring about along with the serial number and issue you are experiencing.
- Wait to be contacted by one of our representatives through email or by giving you a call to move forward with your request.